$60,000–$70,000 + super (negotiable for exceptional fit)
Dr Greenthumbs is a fast-growing, independent hydroponic/organic gardening retailer with an extensive range of in-house products. Dispatch is central to how we win: when orders go out fast and right, customers come back, and the business grows.
We’re hiring a Dispatch Coordinator who takes pride in accuracy, follows systems, and enjoys improving the way work gets done.
This is not an entry-level role. You don’t need to have had the exact job title before, but you do need strong operational habits: pace, accuracy, ownership, and consistency.
How this role works day-to-day
You’ll work closely with our Dispatch Coordinator (promoted to Stock Control) during onboarding and day-to-day operations — especially on our busiest dispatch days early in the week.
Right now, this role is primarily about running dispatch to a high standard and improving execution — not people management. As we scale, we expect to add more warehouse staff, and there’s a clear pathway into more senior dispatch leadership.
Why this role matters
- Customers choose us for speed and accuracy; you help keep that promise.
- Dispatch quality is the difference between a 5-star review and a resend.
- Smart packing and clean handovers protect margins and reduce rework.
Key responsibilities
You’ll help run a dispatch function that is consistent, accurate, and calm under pressure:
- Run picking/packing to standard with multiple micro-checks
- Maintain our current dispatch rate of under 18 hours from when the order is placed.
- Minimise damage through correct packing methods and carrier requirements
- Daily “pre-flight” before 9am: identify address/OOS/packing issues early and coordinate with Stock/Production managers
- Execute clean paperwork and error reporting
- Handle freight-only customer communication when required (address fixes, ETAs for OOS/delays) — clear and respectful
How we work (non-negotiables)
- You take ownership of mistakes and fix them fast
- You follow SOPs/checklists and accept feedback well
- You communicate proactively and escalate risks before deadlines
- Safe, tidy benches and consistent resets (clean, organised workspace)
How we support high performers
We’re serious about standards — and we support you to meet them:
- Clear SOPs, checklists, and cut-off rules (no guessing)
- Authority to stop the line and escalate issues early
- Leadership that backs standards and fixes root causes
We value innovation and continuous improvement — We work smarter, not harder. If you can improve a process that makes work easier and improves customer experience, we want to hear it.
What “great” looks like after 90 days
- Dispatch runs smoothly with you operating confidently and autonomously alongside the team
- First-time ship accuracy ≥99% with damage <1%
- Median order-to-tracking ≤16h
- You proactively trigger workflows to Stock/Production when discrepancies appear
About you
Must-have
- Strong transferable operations skills: discipline, accuracy, pace, reliability
- Coachable and adaptable (new products/packaging/workflows don’t throw you out)
- Comfortable with Shopify / Google Workspace / Trello / courier portals (or you learn fast)
Highly desirable (not essential)
- Dispatch, pick/pack, warehouse, inventory/stock control experience
- Experience working to accuracy and time targets.
- We value work ethic, learning speed, and ownership above perfect experience match.
What we offer
- Competitive salary + super (negotiable for exceptional fit)
- A high-standard environment with clear systems
- A supportive, easy-going founder style when performance and ownership are strong (Need an early mark for a doctor/kids? No worries — as long as the role is owned and expectations are met.)
- Clear runway to Dispatch Lead/Manager as we scale
How to apply
Email your resume to hello@drgreenthumbs.com.au
