At Dr Greenthumbs (DRGT Pty Ltd), we prioritize our customers' peace of mind when it comes to their shopping experience.
We strongly advise you to review our return and refund policy before making a purchase. To ensure satisfaction, we encourage thorough research on the product you intend to buy, as returns will not be accepted after 30 days from the date of receipt unless explicitly stated in the product description section.
In the event of a change of mind
Dr Greenthumbs (DRGT Pty Ltd) offers a full refund for products returned within 30 days of delivery. To initiate this process, we recommend customers open a dispute through our Resolution Centre, accessible in their account, or contact us directly (please provide photographic evidence when possible).
To be eligible for a refund, store credit, or replacement, customers must return the product to our address at their own expense, ensuring it is in its original packaging and has not been used. Upon receipt of the returned product, our staff will inspect it to confirm eligibility for a refund. Once approved, you will be issued a refund, store credit, or replacement.
Please note that if a customer wishes to return a product after 30 days of delivery, a restocking fee of 15% of the product price will be applied for any refund. This applies only if the products have not been opened or used and are in their original packaging. Additionally, please ensure that when returning the item(s), they are properly packaged in their original box to prevent any damage during transit. We do not accept opened, used, or damaged item(s) for return.
We value your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to contact us.
In the event of a manufacturing defect
Dr Greenthumbs (DRGT Pty Ltd) is committed to ensuring customer satisfaction by offering a full refund, store credit, or replacement of the product in the event of a manufacturing defect. We strongly advise customers to inspect the product(s) promptly upon delivery, and if any defects are found, we encourage you to contact us within 7 days of delivery (please provide photographic evidence when possible).
Upon contacting us, we will provide customers with shipping labels, eliminating the need for them to bear any shipping costs. Once the product is received and inspected by our staff, and it is determined to be defective, you will be promptly issued a refund, store credit, or replacement.
We value your satisfaction and aim to resolve any manufacturing defects in a timely manner. If you have any further questions or concerns, please do not hesitate to reach out to us.
Damages In Transit
At Dr Greenthumbs (DRGT Pty Ltd), we take utmost care in packing and ensuring the safe delivery of your orders. However, if your order arrives in a damaged or unsuitable condition, or if any products are missing, we kindly ask you to contact us within 7 days of delivery. Please provide photographic evidence whenever possible to assist us in resolving the issue promptly.
In the event that you have received an incorrect product(s), we also encourage you to open a dispute or contact us within 7 days. We value your satisfaction and aim to rectify any mistakes as quickly as possible.
Rest assured, if your items are damaged, incorrect, or missing, Dr Greenthumbs (DRGT Pty Ltd) will promptly replace or refund them.
Your satisfaction is important to us, and we appreciate your cooperation in promptly reporting any issues. If you have any further questions or concerns, please feel free to reach out to us.
Shipping & Transit Delays
At Dr Greenthumbs (DRGT Pty Ltd), we strive to ensure timely shipping of all products within 2 business days. However, in rare cases where shipping issues arise, such as loss in transit, we are committed to resolving them to your satisfaction.
If an item is deemed lost in transit by the courier, we will provide a full refund, store credit, or replacement for the affected product. We understand that this situation can be frustrating, but please rest assured that we will take appropriate action to address the issue promptly.
In the event of a delay, we will proactively contact the courier service to inquire about the status of your shipment. Resolving issues with couriers may take some time as we await their response. Once we have obtained an update from the courier, we will promptly notify you about the status of your delivery. At that point, we can discuss further actions, including a refund, store credit, or replacement if the courier deems the item lost in transit.
We value your satisfaction and are committed to resolving any shipping issues or delays that may occur. If you have any additional questions or concerns, please don't hesitate to contact us.
Kindly note that if a parcel is returned to us as unclaimed, we would like to inform you that you will be responsible for covering the same amount of postage price that you initially paid. This charge is necessary to compensate for the postage fees imposed by the courier for returns that have not been claimed from their collection center.
We highly recommend ensuring that someone is available to receive the parcel or that appropriate arrangements are made to avoid any inconvenience or additional charges associated with unclaimed returns.
If you have any further questions or concerns regarding unclaimed parcels or the associated charges, please do not hesitate to reach out to us. We are here to assist you.
