Warranty Policy

At Dr Greenthumbs (DRGT Pty Ltd), we are dedicated to ensuring our customers have a confident and satisfactory shopping experience. We strongly advise reading the warranty policy prior to making a purchase. It is important to conduct thorough research on the product you intend to buy, as returns are not accepted after 30 days from the date of receipt, unless explicitly stated in the product description.

Warranty coverage for our products may vary, as it is determined by the manufacturer. For products without a manufacturer's warranty, we provide a company warranty that lasts for one year. However, please note that lamps and bulbs are warranted for one month from the date of purchase, not from the date of usage.

To determine if a product is eligible for warranty, customers must return the product to us at their own cost. Our warranty claims undergo a comprehensive assessment before resolution. If we are unable to replicate the alleged fault, your device will be returned to you. We cannot issue replacements, refunds, or store credit for products that appear to be functioning in accordance with the manufacturer's specifications.

We understand that various situations may arise, causing dilemmas for our customers. To facilitate a trouble-free shopping experience, we have established policies and guidelines that must be followed as outlined.

If you have any further questions or concerns regarding our warranty or policies, please do not hesitate to contact us. We are here to assist you.

We reserve the right to update this policy at anytime.