Privacy Policy

Effective Date: 31 July 2025
Entity: DRGT Pty Ltd ABN 69 647 964 538 (“we”, “us”, “our”)
Contact: hello@drgreenthumbs.com.au

1. Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) (including the Australian Privacy Principles and anticipated 2025 reforms) and, where applicable, the EU General Data Protection Regulation (GDPR).

By using our website (www.drgreenthumbs.com.au) and our services, you agree to the terms of this Privacy Policy. We regularly review and update our practices to remain compliant with changes to privacy laws.

2. What Information We Collect

We collect personal information that is necessary for us to operate our business and deliver products and services to you.

Contact details: name, shipping/billing address, email address, phone number
Order and payment details: order history, transaction details, payment method (we do not store full credit/debit card numbers – these are handled by our secure payment providers)
Marketing preferences: email subscription choices
Device & usage data: IP address, browser type, pages visited, referring websites (Google Analytics and Meta Pixel)
Optional data: any additional information you provide voluntarily (e.g., survey responses or customer support inquiries)

We do not collect or store sensitive information (e.g., health data, biometric data, government identifiers).

3. How We Collect Your Information

Placing an order through our online store
Subscribing to our newsletter or marketing communications (via Klaviyo)
Contacting us via email or web forms
Interacting with our website and advertisements (Google Analytics and Meta Pixel)

We also use cookies and similar technologies to enhance your website experience and measure performance.

In Australia, we rely on implied consent (browser settings and continued use of the website).
For visitors from the European Union (EU), we display a cookie consent banner to obtain explicit consent for non-essential cookies.
You can disable cookies in your browser, but some features may not work properly.

4. How We Use Your Information

Process and deliver orders, refunds, and customer support
Send order confirmations, shipping updates, and account notifications
Improve our website, products, and services
Send marketing communications (you can unsubscribe at any time)
Detect and prevent fraudulent or unauthorised activity
Comply with legal obligations and resolve disputes

5. Third-Party Services and International Data Storage

We use trusted third-party providers to operate our business:

E-commerce platform: Shopify (Canada/US servers)
Payments: PayPal, Afterpay, Airwallex (may store data in the US, EU or Asia-Pacific)
Email marketing: Klaviyo (US servers)
Analytics & advertising: Google Analytics (US servers), Meta Pixel (US servers)

These providers may process data outside Australia. We take reasonable steps to ensure that any overseas recipients comply with Australian privacy laws and, where applicable, implement GDPR safeguards (e.g., Standard Contractual Clauses).

6. Data Retention

We only retain personal information for as long as needed:

Order and financial records: 7 years (as required by tax law)
Marketing data: retained until you unsubscribe or request deletion, or where we determine there has been no engagement for an extended period (usually 24 months of inactivity)

7. Data Security and Breach Notification

We take reasonable steps to protect your information using encryption, secure servers, and restricted access. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches Scheme.

8. Your Privacy Rights

Under Australian privacy law, you can:

Request access to the personal information we hold about you
Request corrections or updates to your personal information
Request deletion of your personal information when no longer required
Opt out of marketing communications

To make a request, email hello@drgreenthumbs.com.au. We may need to verify your identity before processing requests.

EU/UK Visitors (GDPR)

We do not actively target EU/UK residents. However, if you are located in the EU or UK and contact us, you may also exercise additional GDPR rights, including:

Right to data portability
Right to restrict or object to processing
Right to erasure (in certain circumstances)

9. Complaints

If you have any concerns about your privacy, contact us:
Privacy Contact Person
Email: hello@drgreenthumbs.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will post changes on this page with an updated effective date. We encourage you to review this page periodically.

Fantastic Service

I've gotta say as a first time customer I'm very impressed with not just the service but the free info especially as a new bee (returned to gardening after many years absence)
Home gardening has changed a bit with a lot more info out there especially for those of us keen to go as organic as possible & work on our soil health.

Cheers Rod, stoked to hear you had a good first run with us! 🙌 We’re all about making it easy for folks to get back into gardening, especially the organic way. Soil health really is the key, and coconut meal is a ripper choice to feed your plants and microbes. Glad the extra info helped too – we love sharing the good stuff so you can get the best out of your garden.

Excellent service and great products!

My soil was delivered promptly and sooner than I had expected. I love the cactus mix and my plants love it too! Thank you! Highly recommended!

Thanks Maureen! ✨ So glad the mix got to you quicker than expected and that your cacti are loving it already. Appreciate the kind words and recommendation – means a lot to us!

Great heat mat

Cheers Mark! Glad the heat mat’s working a treat for you – makes all the difference keeping things cosy and growing strong 🔥

Transplanter Fabric Pots

Better than plastic pots, will definitely be getting more😁

Legend, Steve! Glad you’re loving the fabric pots – they really do make a difference compared to plastic. Appreciate the feedback mate, and we’ll have more ready when you are 😁

Ocean Grown - Fish Hydrolysate (Pure Fish)

Been using this for a while, with great results.. as with all the products, you can't go wrong with Dr Greenthumbs..

Cheers Steve

Thanks a bunch Steve, stoked to hear the fish fert is treating you well! Always good to know it’s doing the job in your garden – really appreciate the kind words and support mate. Cheers!